Delivery

You want to purchase products from our website, but are not entirely sure how delivery works? Don't worry! Find all the important information regarding delivery below. 

Shipping Countries

Want to know if we ship to your country? Simply check the list below. We ship worldwide to over 160 countries!

Africa

Algeria
Angola
Benin
Botswana
Burkina Faso
Burundi
Cabo Verde
Cameroon
Central African Republic
Chad
Comoros
Congo
Congo (Democratic Republic of the)
Côte d'Ivoire
Djibouti
Egypt
Equatorial Guinea
Eritrea
Ethiopia
Gabon
Gambia
Ghana
Guinea
Guinea-Bissau
Kenya
Lesotho
Liberia
Libya
Madagascar
Malawi
Mali
Mauritania
Mauritius
Morocco
Mozambique
Namibia
Niger
Nigeria
Rwanda
Sao Tome and Principe
Senegal
Seychelles
Sierra Leone
Somalia
South Africa
South Sudan
Sudan
Swaziland
Tanzania, United Republic of
Togo
Tunisia
Uganda
Zambia
Zimbabwe

Asia

Afghanistan
Armenia
Azerbaijan
Bahrain
Bangladesh
Bhutan
Brunei Darussalam
Cambodia
China
Georgia
Hong Kong
India
Indonesia
Iraq
Israel
Korea (Democratic People's Republic of)
Korea (Republic of)
Kuwait
Kyrgyzstan
Lao People's Democratic Republic
Lebanon
Malaysia
Maldives
Mongolia
Myanmar
Nepal
Oman
Pakistan
Palestine, State of
Philippines
Qatar
Russian Federation
Saudi Arabia
Singapore
Sri Lanka
Syrian Arab Republic
Taiwan
Tajikistan
Thailand
Timor-Leste
Turkey
Turkmenistan
United Arab Emirates (UAE)
Uzbekistan
Western Sahara
Yemen

Carribean

Antigua and Barbuda
Bahamas
Barbados
Bonaire, Sint Eustatius and Saba
Cuba
Curaçao
Dominica
Dominican Republic
Grenada
Haiti
Jamaica
Puerto Rico
Saint Barthélemy
Saint Kitts and Nevis
Saint Lucia
Saint Martin (French)
Saint Vincent and the Grenadines
Sint Maarten (Dutch)
Trinidad and Tobago

Central/ North America

Belize
Canada
Costa Rica
El Salvador
Greenland
Guatemala
Honduras
Mexico
Nicaragua
Panama
Puerto Rico
USA
US Minor Outlying Islands

Europe

Albania
Andorra
Austria
Belarus
Belgium
Bosnia and Herzegovina
Bulgaria
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Guernsey
Holy See
Hungary
Iceland
Ireland
Italy
Jersey
Latvia
Liechtenstein
Lithuania
Luxembourg
Macedonia 
Malta
Moldova (Republic of)
Monaco
Montenegro
Netherlands
Norway
Poland
Portugal
Republic of Kosovo
Romania
Russian Federation
San Marino
Serbia
Slovakia
Slovenia
Spain
Svalbard and Jan Mayen
Sweden
Switzerland
Ukraine
United Kingdom

Oceania

Australia
Cook Islands
Fiji
Kiribati
Marshall Islands
Micronesia (Federated States of)
Nauru
New Zealand
Niue
Norfolk Island
Palau
Papua New Guinea
Samoa
Solomon Islands
Tonga
Tuvalu
Vanuatu

Overseas Territories

Åland Islands
American Samoa
Anguilla
Aruba
Bermuda
Bouvet Island
Bonaire, Sint Eustatius and Saba
British Indian Ocean Territory
Canary Islands
Cayman Islands
Christmas Island
Cocos (Keeling) Islands
Falkland Islands (Malvinas)
Faroe Islands
French Guiana
French Polynesia
French Southern Territories
Gibraltar
Guadeloupe
Guam
Heard Island and McDonald Islands
Isle of Man
Macao
Martinique
Mayotte
Montserrat
New Caledonia
Northern Mariana Islands
Pitcairn
Puerto Rico
Réunion
Saint Barthélemy
Saint Martin (French)
Sint Maarten (Dutch)
South Georgia and the South Sandwich Islands
Tokelau
Turks and Caicos Islands
Virgin Islands (British)
Virgin Islands (U.S.)
Wallis and Futuna

South America

Argentina
Bolivia (Plurinational State of)
Brazil
Chile
Colombia
Ecuador
Guyana
Paraguay
Peru
Suriname
Uruguay
Venezuela (Bolivarian Republic of)

Shipping Restrictions by Country

Australia

  • all Microneedling products

  • Phi-Ion Pro

Austria

  • PhInjection Pen & hyaluronic fillers

  • PhiRemoval products

  • Phi-Ion Pro

  • Babor Spot reducer

  • PhiHenna (black, medium brown)

  • PhiLaser Type 2.0

Canada

  • PhInjection Pen & hyaluronic fillers
  • PhiRemoval products

  • Phi-Ion Pro

  • Babor Spot reducer

  • PhiLaser commode
Iran
  • all products

Mexico

  • PhiLaser commode

Russia

  • PhiLaser commode

Saudi Arabia

  • PhiLaser commode

Turkey

  • PhiLaser commode

USA

  • PhInjection Pen & hyaluronic fillers

  • Phi-Ion Pro

  • Babor Spot reducer

  • ZEN machine

  • PhiLaser commode


United Kingdom

  • PhInjection Pen & hyaluronic fillers

  • PhiLaser Type V & HC

Please always make sure you can import our goods before placing an order. You can contact info@phishop.com for documents needed for import. We will send you our MSDS (Material Safety Datasheet), the customs code as well as all needed information, which helps you find out if you can import your chosen products.

Shipping Speed

We usually ship our products within 48 hours within the EU and 2-3 business days outside the EU. 
We only offer DHL Express as our shipping method after receiving the payment. This also includes the DHL On Demand Delivery. You can change your delivery date, delivery address or get your order delivered to your neighbour directly with the tracking code. 
Some countries do not provide DHL Express (e.g. Turkey, Russia, Serbia). In this case, we ship your parcel with a compatible carrier, which may have longer delivery times. 
Please also keep in mind that if you choose prepayment (bank transfer) as the payment method, it takes a few business days until we receive the payment. We ship the products after we have received your payment. 
If we have a new product launch, orders may take a bit longer to process, so we kindly ask you to be patient. To speed up your deliveries, we make partial deliveries if a product is out of stock.

Shipping Tracking

Once your order has been shipped, you will receive a shipping confirmation via email with a tracking number. You can track your order on these sites: 
DHL Express: http://www.dhl.at/en/express/tracking.html  
Various carriers:   www.17track.net

Shipping Rates 

The shipping costs are calculated automatically before check out and depend on the weight of your parcel and its destination. Please note that this amount does not include any duty charges or additional import fees.

Custom and Duty Fees

All orders to shipping countries outside of EU might have customs and duty fees. These are defined by the country of import. We can not provide you with information if you need to pay custom or duty fees.

Duty fees are based on the product value and will be defined by the import country on arrival. 

If you need to pay customs, you will be contacted by DHL Express or the country custom directly. 

Custom and duty fees are not included in your order and shipping total.

I did not receive my parcel, what should I do?

We recommend tracking your parcel and contacting the responsible carrier, as they will be able to tell you where your parcel is located. If you did not receive your tracking information, please check your spam folder first or contact info@phishop.com. Our team is happy to assist you and will send you the tracking information. 

Please ask your neighbours if they accepted the package for you. If this is not the case, please contact the carrier directly. Please send all correspondence between you and the shipping company to info@phishop.com. We can then take further steps to help you, if they are unable to tell you the status of your order. 

Unfortunately, it may happen that the package will be reported as lost. In this case, please stay in touch with the carrier and contact us within 10 days from receipt of notification regarding the accidental loss, so we can immediately contact the carrier as well.