Delivery

You want to buy from our website, but are not sure how delivery works? Don’t worry! Find all the important information about delivery below.

Shipping Countries

Check out the list below to find out if we ship to your country. Currently we are delivering to over 160! The countries are grouped by continent, ordered A-Z. We have also added an Overseas Territories section for easy access.

Åland Islands

American Samoa

Anguilla

Aruba

Bermuda

Bouvet Island

Bonaire, Sint Eustatius and Saba

British Indian Ocean Territory

Canary Islands

Cayman Islands

Christmas Island

Cocos (Keeling) Islands

Falkland Islands (Malvinas)

Faroe Islands

French Guiana

French Polynesia

French Southern Territories

Gibraltar

Guadeloupe

Guam

Heard Island and McDonald Islands

Isle of Man

Macao

Martinique

Mayotte

Montserrat

New Caledonia

Northern Mariana Islands

Pitcairn

Puerto Rico

Réunion

Saint Barthélemy

Saint Martin (French)

Sint Maarten (Dutch)

South Georgia and the South Sandwich Islands

Tokelau

Turks and Caicos Islands

Virgin Islands (British)

Virgin Islands (U.S.)

Wallis and Futuna

Shipping Restrictions by Country

Some countries have import restrictions on certain PhiShop products. The list below is regularly updated, so please see which (if any!) products are not able to be shipped to your country.

Armenia

all products

Australia

all Microneedling products
Phi-Ion Pro

Austria

PhiRemoval products
Phi-Ion Pro
PhiHenna (black, medium brown)
PhiLaser Type 2.0

Canada

PhiRemoval products
Phi-Ion Pro
PhiLaser Type 2.0

Iran

all products

Russia

all products

Ukraine

all products

Spain

all pigments

USA

Phi-Ion Pro
PhiLaser Type 2.0

Before placing an order, please make sure that you are able to import our products into your country. If you need any import documents, you can easily contact info@phishop.com and our customer care team will be happy to help you.

Make a request, and we will send you the customs code, the Material Safety Datasheet (MSDS), and any extra information that you may need.

With these documents you will be able to find out if you can import your selected products.

Minimum Order Value

The minimum order value on PhiShop varies by delivery location. This is the lowest value of a basket that can be shipped and are as follows:

Inside EU – minimum order value €35
Outside EU – minimum order value €50
Puerto Rico – minimum order value €60

Shipping Speed

Our usual shipping speed is as follows:

Within the EU: within 48 hours
Outside the EU: within 2-3 business days

After receiving payment, PhiShop uses DHL Express as our delivery carrier. This includes DHL on Demand Delivery. DHL on demand allows you to get a tracking code, and also:

Change your delivery date
Change your delivery address
Have package delivered to a neighbor

In countries where DHL Express is not available (e.g., Russia, Turkey, Serbia) we will ship your parcel with a compatible carrier. This could result in longer delivery times.

Please be aware, that if you pay via bank transfer (prepayment), it can take a few business days until the payment is received. We will ship your products at the shipping speed above after the payment has reached us.

If there is a new product launch, this could also delay process times.

If a product is temporarily out of stock, we will make partial deliveries to you to speed up the process.

Shipping Tracking

You will receive a shipping confirmation via email once your order has been shipped. This will include a tracking number of your delivery. You can stay up-to-date and track your order on the following sites:

DHL Express: http://www.dhl.at/en/express/tracking.html
Various carriers: www.17track.net

Shipping Rates

Shipping costs are calculated and displayed before making your payment. The costs depend on the weight of the package and its destination. Please be aware that this amount does not include any duty charges or extra import fees.

Custom and Duty Fees

All orders shipping to outside of EU may have custom and duty fees. Unfortunately, we are unable to provide information about whether you need to pay custom and duty fees in your country.

Duty fees are based on product value and are defined by the country of import on arrival.

If you are required to pay custom fees, DHL Express or the country customs department will contact you directly.

Custom and duty fees are not included in your order and shipping total.

I did not receive my parcel, what should I do?

If you did not receive the tracking information for your order, please check your spam folder, and if it is not there, please contact info@phishop.com. Our customer care team can send you the tracking information and are happy to help!

Please track your parcel using the sites provided above and see what updates have been given.

Please ask your neighbors if they have accepted your delivery package. If they have not, please contact either DHL or your country’s carrier directly. Please send a copy of all written messages between yourself and the delivery carrier to info@phishop.com, with your order number. We will try to help you if the carrier is not able to provide any status information.

Sadly, packages are occasionally reported as lost. If this is the case, please remain in contact with DHL or your country’s delivery carrier and us at info@phishop.com within 10 days of the receipt of accidental loss. We will then immediately contact the carrier ourselves, and keep you updated.

Delivery

Shipping Countries

Africa

Asia

Carribean

Central/ North America

Europe

Oceania

Overseas Territories

South America