Delivery
You want to buy from our website, but are not sure how delivery works? Don’t worry! Find all the important information about delivery below.
Shipping Countries
Check out the list below to find out if we ship to your country. Currently we are delivering to over 160! The countries are grouped by continent, ordered A-Z. We have also added an Overseas Territories section for easy access.
Africa
- Algeria
- Angola
- Benin
- Botswana
- Burkina Faso
- Burundi
- Cabo Verde
- Cameroon
- Central African Republic
- Chad
- Comoros
- Congo
- Congo (Democratic Republic of the)
- Côte d'Ivoire
- Djibouti
- Egypt
- Equatorial Guinea
- Eritrea
- Ethiopia
- Gabon
- Gambia
- Ghana
- Guinea
- Guinea-Bissau
- Kenya
- Lesotho
- Liberia
- Libya
- Madagascar
- Malawi
- Mali
- Mauritania
- Mauritius
- Morocco
- Mozambique
- Namibia
- Niger
- Rwanda
- Sao Tome and Principe
- Senegal
- Seychelles
- Sierra Leone
- Somalia
- South Africa
- South Sudan
- Sudan
- Swaziland
- Tanzania, United Republic of Togo
- Tunisia
- Uganda
- Zambia
- Zimbabwe
Asia
- Afghanistan
- Azerbaijan
- Bahrain
- Bangladesh
- Bhutan
- Brunei Darussalam
- Cambodia
- China
- Georgia
- Hong Kong
- India
- Indonesia
- Iraq
- Israel
- Jordan
- Korea (Democratic People's Republic)
- Korea
- Kuwait
- Kyrgyzstan
- Lao People's Democratic Republic
- Lebanon
- Malaysia
- Maldives
- Mongolia
- Myanmar
- Nepal
- Oman
- Pakistan
- Palestine
- Philippines
- Qatar
- Saudi Arabia
- Singapore
- Sri Lanka
- Syrian Arab Republic
- Taiwan
- Tajikistan
- Thailand
- Timor-Leste
- Turkmenistan
- United Arab Emirates (UAE)
- Uzbekistan
- Western Sahara
- Yemen
Carribean
- Antigua and Barbuda
- Bahamas
- Barbados
- Bonaire, Sint Eustatius and Saba
- Cuba
- Curaçao
- Dominica
- Dominican Republic
- Grenada
- Haiti
- Jamaica
- Puerto Rico
- Saint Barthélemy
- Saint Kitts and Nevis
- Saint Lucia
- Saint Martin (French)
- Saint Vincent and the Grenadines
- Sint Maarten (Dutch)
- Trinidad and Tobago
Central/ North America
- Belize
- Canada
- Costa Rica
- El Salvador
- Greenland
- Guatemala
- Honduras
- Mexico
- Nicaragua
- Panama
- Puerto Rico
- USA
- US Minor Outlying Islands
Europe
- Albania
- Andorra
- Austria
- Belarus
- Belgium
- Bosnia and Herzegovina
- Bulgaria
- Croatia
- Cyprus
- Czech Republic
- Denmark
- Estonia
- Finland
- France
- Germany
- Greece
- Guernsey
- Holy See
- Hungary
- Iceland
- Ireland
- Italy
- Jersey
- Latvia
- Liechtenstein
- Lithuania
- Luxembourg
- Macedonia
- Malta
- Moldova
- Monaco
- Montenegro
- Netherlands
- Norway
- Poland
- Portugal
- Republic of Kosovo
- Romania
- San Marino
- Slovakia
- Slovenia
- Svalbard and Jan Mayen
- Sweden
- Switzerland
- United Kingdom
Oceania
- Australia
- Cook Islands
- Fiji
- Kiribati
- Marshall Islands
- Micronesia
- Nauru
- New Zealand
- Niue
- Norfolk Island
- Palau
- Papua New Guinea
- Samoa
- Solomon Islands
- Tonga
- Tuvalu
- Vanuatu
Overseas Territories
- Åland Islands
- American Samoa
- Anguilla
- Aruba
- Bermuda
- Bouvet Island
- Bonaire, Sint Eustatius and Saba
- British Indian Ocean Territory
- Canary Islands
- Cayman Islands
- Christmas Island
- Cocos (Keeling) Islands
- Falkland Islands (Malvinas)
- Faroe Islands
- French Guiana
- French Polynesia
- French Southern Territories
- Gibraltar
- Guadeloupe
- Guam
- Heard Island and McDonald Islands
- Isle of Man
- Macao
- Martinique
- Mayotte
- Montserrat
- New Caledonia
- Northern Mariana Islands
- Pitcairn
- Puerto Rico
- Réunion
- Saint Barthélemy
- Saint Martin (French)
- Sint Maarten (Dutch)
- South Georgia and the South Sandwich Islands
- Tokelau
- Turks and Caicos Islands
- Virgin Islands (British)
- Virgin Islands (U.S.)
- Wallis and Futuna
South America
- Argentina
- Bolivia (Plurinational State of)
- Chile
- Colombia
- Ecuador
- Guyana
- Paraguay
- Peru
- Suriname
- Uruguay
- Venezuela (Bolivarian Republic of)
Shipping Restrictions by Country
Some countries have import restrictions on certain PhiShop products. The list below is regularly updated, so please see which (if any!) products are not able to be shipped to your country.
Armenia
- all products
Iran
- all products
Australia
- all Microneedling products
- Phi-Ion Pro
Russia
- all products
Austria
- PhiRemoval products
- Phi-Ion Pro
- PhiHenna (black, medium brown)
- PhiLaser Type 2.0
Ukraine
- all products
Brazil
- all products
USA
- Phi-Ion Pro
- PhiLaser Type 2.0
- For deliveries to USA, please use phishop.us to continue.
Canada
- PhiRemoval products
- Phi-Ion Pro
- PhiLaser Type 2.0
Serbia
- all products
- For deliveries to Serbia, please use phishop.rs to continue.
Faroe Island
- Phi Royal Machine
- Phi Master Machine
- AI Tenitas Prophet Pen
Turkey
- all products
- For deliveries to Turkey, please use phishop.com.tr to continue.
Before placing an order, please make sure that you are able to import our products into your country. If you need any import documents, you can easily contact
Make a request, and we will send you the customs code, the Material Safety Datasheet (MSDS), and any extra information that you may need.
With these documents you will be able to find out if you can import your selected products.
Shipping Speed
DHL Express
After receiving payment, PhiShop uses DHL Express as our delivery carrier. This includes DHL on Demand Delivery. DHL on Demand allows you to get a tracking code, and also:
- Change your delivery date
- Change your delivery address
- Have package delivered to a neighbor
Our usual shipping speed with DHL Express is as follows:
- Within the EU: within 48 hours
- Outside the EU: within 2-3 business days
In countries where DHL Express is not available we will ship your parcel with a compatible carrier. This could result in longer delivery times.
Please be aware, that if you pay via bank transfer (prepayment), it can take a few business days until the payment is received. We will ship your products at the shipping speed above after the payment has reached us.
If there is a new product launch, this could also delay process times.
If a product is temporarily out of stock, we will make partial deliveries to you to speed up the process.
DHL Economy Select
We have expanded our shipping options to include DHL Economy Select, alongside DHL Express delivery. This option is ideal for shipments that are less time-sensitive, offering door-to-door delivery across Europe within a specified number of business days. DHL Economy Select is available in the following countries: BE, BG, DE, DK, EE, FI, FR, GR, GB, IE, IT, HR, LV, LI, LT, LU, MC, NL, NO, PL, PT, RO, SM, SE, CH, SK, SI, ES, CZ, HU, VA.
The shipping method can be selected at checkout.
Please be aware, that if you pay via bank transfer (prepayment), it can take a few business days until the payment is received. We will ship your products at the shipping speed above after the payment has reached us.
If there is a new product launch, this could also delay process times.
If a product is temporarily out of stock, we will make partial deliveries to you to speed up the process.
Shipping Tracking
You will receive a shipping confirmation via email once your order has been shipped. This will include a tracking number of your delivery. You can stay up-to-date and track your order on the following sites:
- DHL Express: http://www.dhl.at/en/express/tracking.html
- Various carriers: www.17track.net
Shipping Rates
Shipping costs are calculated and displayed before making your payment. The costs depend on the weight of the package and its destination. Please be aware that this amount does not include any duty charges or extra import fees.
Custom and Duty Fees
All orders shipping to outside of EU may have custom and duty fees. Unfortunately, we are unable to provide information about whether you need to pay custom and duty fees in your country.
Duty fees are based on product value and are defined by the country of import on arrival.
If you are required to pay custom fees, DHL Express or the country customs department will contact you directly.
Custom and duty fees are not included in your order and shipping total.
I did not receive my parcel, what should I do?
If you did not receive the tracking information for your order, please check your spam folder, and if it is not there, please contact info@phishop.com.
Our customer care team can send you the tracking information and are happy to help!
Please track your parcel using the sites provided above and see what updates have been given.
Please ask your neighbors if they have accepted your delivery package.
If they have not, please contact either DHL or your country’s carrier directly. Please send a copy of all written messages between yourself and the delivery carrier to
We will then immediately contact the carrier ourselves, and keep you updated.