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Introducing a new opportunity for Royal Artists


Make the process of organizing monitoring sessions with Students and Artists simpler!

What is “Monitoring”?

“Royal Artist Monitoring” is a 1-2 hour session of practical skill guidance and development given by Royal Artists to Students or Artists of their technique. The monitoring happens whilst working on a live model. It gives Students and Artists an opportunity to improve their technical skills, and a chance for Royal Artists to pass on their expertise and tips to the next generation.

Why are monitoring sessions important for Royal Artists?

Royal Artists need 10 monitorings to help reach the next level of the PhiAcademy Hexaplan. With this product, the process for Royal Artists offering monitorings has been streamlined and simplified.

This product includes one digital monitoring attendance certificate, and a PhiShop voucher. The Students or Artists receive both directly from PhiShop of these after successfully completing a monitoring session with a Royal Artist. There is no more additional work as a Royal Artist!

Before you start

It is important that the Student or Artist is enrolled in the treatment specialty that the Royal Artist is qualified in

For example, a PhiBrows Student can only ask for monitoring from a PhiBrows Royal Artist.

1. Upload Royal Artist Certificate

As a Royal Artist, make sure that you have uploaded your certification in your account at PhiShop. You need this confirmation in order to be able to continue with this process and purchase this product. Go to the certificate upload page, and either scan or upload a digital copy of your Royal certificate, which will be processed by the PhiShop support team: upload your Royal Artist certificate

Please note that processing can take up to 48 hours, and is only able to be processed Monday to Friday.

2. Royal Artists buy the PhiShop voucher for the Student or Artist

It is important to purchase the correct monitoring package according to your own specialty. Please do not purchase a monitoring package for any treatment technique that you are not qualified as a Royal Artist for. This will be rejected by the PhiShop team in order to provide the highest level of quality in our monitorings. 

I.e. If you are a PhiLashes Royal Artist, you are only allowed to provide monitoring for PhiLashes.

3. Contact our support team to have the order processed

After you purchased the right monitoring product, you will be sent an order confirmation email. The monitoring team will ask you to inform them about your upcoming monitoring session.

The following information is needed:

  • Confirmation of the monitoring course chosen to be offered
  • Date monitoring will take place
  • Royal Artist member number
  • Artist / Student certificate number 

This is to make sure that the monitoring can be correctly attributed to the right people, and to ensure that the monitoring courses match the skill sets of those involved.

4. Certificate of attendance and voucher 

After successful payment and confirmation of information, the Artist or Student will receive the digital certificate of attendance as well as the PhiShop voucher. This is to reduce the workload on you as a Royal Artist and provide service if needed directly by PhiShop for the Artist or Student.

Frequently Asked Questions

Can a Royal Artist Member buy more than 1 monitoring at the same time?

Yes, this is possible. As a Royal Artist, you are able to buy multiple monitoring sessions at one time. You will receive one confirmation email with the instructions for the necessary information that is needed by the monitoring support team.

For each monitoring session that has been purchased, you will need to send an email with the requested information:

  • Confirmation of the monitoring course chosen to be offered
  • Date monitoring will take place
  • Royal Artist member number
  • Artist / Student certificate number

There is no expiration date on the monitoring credits purchased.

Is it possible for a Royal Artist Member to buy a printed attendance certificate for their Artist/Student?

No, at this time it is not possible.

Is it possible to return the monitoring product?

It is possible to return the product within the 14 day return policy.

How can I become a Royal Artist in PhiShop?

Log into your PhiShop Account and visit this page: https://phishop.com/account/certificate. Upload your Royal Artist Certificate, either as a clear photo or scanned, then click the ‘Submit’ button. 

Please note that request can take up to 48 hours to process between Monday and Friday.

Can I use PhiShop vouchers to purchase monitoring products?

Yes, this is possible. Please put the voucher code in the box provided in your basket at checkout, and click the tick-box to confirm. It will then be deducted from the total. 

Please note that vouchers cannot be used in combination with each other.

Do I have to pay shipping costs for monitoring products?

No, no shipping costs are applied, as it is a fully digital product.

When can I get the voucher code and attendance certificate generated by PhiShop?

Please allow up to 48 hours for the support team to send these through to you. It is only possible for the team to process and generate these from Monday-Friday 8:00-17:00 CET.

What happens if an Artist does not show up to the planned monitoring session, but the credit was already assigned to the account in PhiCert?

In this case, please contact Master Orders who will be able to help you. The credit will need to be reuploaded to your account so it can be rebooked for use in the future. In addition, the attendance certificate for the Artist/Student will need to be deleted in PhiCert.

Customer Care Team

Monday-Friday: 8 am – 6 pm CET

If you have any questions regarding Royal Artist Monitoring, our Customer Care team is here to personally assist you. 

You can reach out to us through the following communication channels:

Toll-free number

Now ready for you – our toll free phone number for the following countries: 

UK, USA, Germany, Switzerland, France, Austria, Italy, Spain, Canada, Netherlands and Australia

00 800 1618 0000


International number

Furthermore, you can reach us on our international phone number, which is open to you worldwide.

+43 1 375 1618 1618


E-Mail

If you prefer writing, need to send any documents or live in a different time zone, you can also reach us via email: 

info@phishop.com