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  Worldwide free delivery starting at €200

Delivery

You want to buy from our website, but are not sure how delivery works? Don’t worry! Find all the important information about delivery below. 

Shipping Countries

Check out the list below to find out if we ship to your country. Currently we are delivering to over 160! The countries are grouped by continent, ordered A-Z. We have also added an Overseas Territories section for easy access.

Africa

Algeria
Angola
Benin
Botswana
Burkina Faso
Burundi
Cabo Verde
Cameroon
Central African Republic
Chad
Comoros
Congo
Congo (Democratic Republic of the)
Côte d'Ivoire
Djibouti
Egypt
Equatorial Guinea
Eritrea
Ethiopia
Gabon
Gambia
Ghana
Guinea
Guinea-Bissau
Kenya
Lesotho
Liberia
Libya
Madagascar
Malawi
Mali
Mauritania
Mauritius
Morocco
Mozambique
Namibia
Niger
Nigeria
Rwanda
Sao Tome and Principe
Senegal
Seychelles
Sierra Leone
Somalia
South Africa
South Sudan
Sudan
Swaziland
Tanzania, United Republic of
Togo
Tunisia
Uganda
Zambia
Zimbabwe

Asia

Afghanistan
Armenia
Azerbaijan
Bahrain
Bangladesh
Bhutan
Brunei Darussalam
Cambodia
China
Georgia
Hong Kong
India
Indonesia
Iraq
Israel
Korea (Democratic People's Republic of)
Korea (Republic of)
Kuwait
Kyrgyzstan
Lao People's Democratic Republic
Lebanon
Malaysia
Maldives
Mongolia
Myanmar
Nepal
Oman
Pakistan
Palestine, State of
Philippines
Qatar
Russian Federation
Saudi Arabia
Singapore
Sri Lanka
Syrian Arab Republic
Taiwan
Tajikistan
Thailand
Timor-Leste
Turkey
Turkmenistan
United Arab Emirates (UAE)
Uzbekistan
Western Sahara
Yemen

Carribean

Antigua and Barbuda
Bahamas
Barbados
Bonaire, Sint Eustatius and Saba
Cuba
Curaçao
Dominica
Dominican Republic
Grenada
Haiti
Jamaica
Puerto Rico
Saint Barthélemy
Saint Kitts and Nevis
Saint Lucia
Saint Martin (French)
Saint Vincent and the Grenadines
Sint Maarten (Dutch)
Trinidad and Tobago

Central/ North America

Belize
Canada
Costa Rica
El Salvador
Greenland
Guatemala
Honduras
Mexico
Nicaragua
Panama
Puerto Rico
USA
US Minor Outlying Islands

Europe

Albania
Andorra
Austria
Belarus
Belgium
Bosnia and Herzegovina
Bulgaria
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Guernsey
Holy See
Hungary
Iceland
Ireland
Italy
Jersey
Latvia
Liechtenstein
Lithuania
Luxembourg
Macedonia 
Malta
Moldova (Republic of)
Monaco
Montenegro
Netherlands
Norway
Poland
Portugal
Republic of Kosovo
Romania
Russian Federation
San Marino
Serbia
Slovakia
Slovenia
Spain
Svalbard and Jan Mayen
Sweden
Switzerland
Ukraine
United Kingdom

Oceania

Australia
Cook Islands
Fiji
Kiribati
Marshall Islands
Micronesia (Federated States of)
Nauru
New Zealand
Niue
Norfolk Island
Palau
Papua New Guinea
Samoa
Solomon Islands
Tonga
Tuvalu
Vanuatu

Overseas Territories

Åland Islands
American Samoa
Anguilla
Aruba
Bermuda
Bouvet Island
Bonaire, Sint Eustatius and Saba
British Indian Ocean Territory
Canary Islands
Cayman Islands
Christmas Island
Cocos (Keeling) Islands
Falkland Islands (Malvinas)
Faroe Islands
French Guiana
French Polynesia
French Southern Territories
Gibraltar
Guadeloupe
Guam
Heard Island and McDonald Islands
Isle of Man
Macao
Martinique
Mayotte
Montserrat
New Caledonia
Northern Mariana Islands
Pitcairn
Puerto Rico
Réunion
Saint Barthélemy
Saint Martin (French)
Sint Maarten (Dutch)
South Georgia and the South Sandwich Islands
Tokelau
Turks and Caicos Islands
Virgin Islands (British)
Virgin Islands (U.S.)
Wallis and Futuna

South America

Argentina
Bolivia (Plurinational State of)
Brazil
Chile
Colombia
Ecuador
Guyana
Paraguay
Peru
Suriname
Uruguay
Venezuela (Bolivarian Republic of)

Shipping Restrictions by Country

Some countries have import restrictions on certain PhiShop products. The list below is regularly updated, so please see which (if any!) products are not able to be shipped to your country.

Australia

  • all Microneedling products

  • Phi-Ion Pro

Austria

  • PhInjection Pen & hyaluronic fillers

  • PhiRemoval products

  • Phi-Ion Pro

  • Babor Spot reducer

  • PhiHenna (black, medium brown)

  • PhiLaser Type 2.0

Canada

  • PhInjection Pen & hyaluronic fillers
  • PhiRemoval products

  • Phi-Ion Pro

  • Babor Spot reducer

  • PhiLaser commode
Iran
  • all products

Mexico

  • PhiLaser commode

Russia

  • PhiLaser commode

Saudi Arabia

  • PhiLaser commode

Turkey

  • PhiLaser commode

USA

  • PhInjection Pen & hyaluronic fillers

  • Phi-Ion Pro

  • Babor Spot reducer

  • ZEN machine

  • PhiLaser commode


United Kingdom

  • PhInjection Pen & hyaluronic fillers

  • PhiLaser Type V & HC

Before placing an order, please make sure that you are able to import our products into your country. If you need any import documents, you can easily contact info@phishop.com and our customer care team will be happy to help you. 

Make a request, and we will send you the customs code, the Material Safety Datasheet (MSDS), and any extra information that you may need. 

With these documents you will be able to find out if you can import your selected products.

Minimum Order Value

The minimum order value on PhiShop varies by delivery location. This is the lowest value of a basket that can be shipped and are as follows:

  • Inside EU – minimum order value €35
  • Outside EU – minimum order value €50
  • Puerto Rico – minimum order value €60

Shipping Speed

Our usual shipping speed is as follows: 
  • Within the EU: within 48 hours 
  • Outside the EU: within 2-3 business days

After receiving payment, PhiShop uses DHL Express as our delivery carrier. This includes DHL on Demand Delivery. DHL on demand allows you to get a tracking code, and also: 

  • Change your delivery date
  • Change your delivery address 
  • Have package delivered to a neighbor 

 In countries where DHL Express is not available (e.g., Russia, Turkey, Serbia) we will ship your parcel with a compatible carrier. This could result in longer delivery times.

Please be aware, that if you pay via bank transfer (prepayment), it can take a few business days until the payment is received. We will ship your products at the shipping speed above after the payment has reached us. 

If there is a new product launch, this could also delay process times. 

If a product is temporarily out of stock, we will make partial deliveries to you to speed up the process.

Shipping Tracking

You will receive a shipping confirmation via email once your order has been shipped. This will include a tracking number of your delivery. You can stay up-to-date and track your order on the following sites:

Shipping Rates 

Shipping costs are calculated and displayed before making your payment. The costs depend on the weight of the package and its destination. Please be aware that this amount does not include any duty charges or extra import fees.

Custom and Duty Fees

All orders shipping to outside of EU may have custom and duty fees. Unfortunately, we are unable to provide information about whether you need to pay custom and duty fees in your country. 

Duty fees are based on product value and are defined by the country of import on arrival

If you are required to pay custom fees, DHL Express or the country customs department will contact you directly

 Custom and duty fees are not included in your order and shipping total.

I did not receive my parcel, what should I do?

If you did not receive the tracking information for your order, please check your spam folder, and if it is not there, please contact info@phishop.com. Our customer care team can send you the tracking information and are happy to help! 
Please track your parcel using the sites provided above and see what updates have been given. 
Please ask your neighbors if they have accepted your delivery package. If they have not, please contact either DHL or your country’s carrier directly. Please send a copy of all written messages between yourself and the delivery carrier to info@phishop.com, with your order number. We will try to help you if the carrier is not able to provide any status information. 
Sadly, packages are occasionally reported as lost. If this is the case, please remain in contact with DHL or your country’s delivery carrier and us at info@phishop.com within 10 days of the receipt of accidental loss. We will then immediately contact the carrier ourselves, and keep you updated.